Refund policy

14-day refund on your first purchase

If Tunsource isn't right for you, we will refund your first paid purchase in full if you ask within 14 days of paying and have made fewer than 3 campaigns and fewer than 10 AI images since you bought it. When the refund is made, your account no longer has an active plan.

How to ask

Email support@tunsource.com from the email address on your account and tell us which purchase you want refunded. Refunds go back to the card, e-wallet or account you paid with. How long they take to appear depends on your bank or wallet.

Who refunds you

• Card subscriptions and managed campaigns paid by card are refunded by Rundzee, LLC through Stripe.
• Philippine passes and Philippine managed campaigns are refunded by Poseidon Distribution OPC through PayMongo (or Xendit, for a pass paid through Xendit).
• Purchases made in our iPhone or Android apps are billed by Apple or Google, and only they can refund them. Ask through the App Store or Google Play under their refund rules.

Managed ad campaigns

• Each managed campaign is paid upfront, in three lines: the ad budget (passed to Meta and/or Google at cost: what the platforms bill, including any taxes they charge, converted at the rate on the platform invoice), the Tunsource management fee, and the payment processing cost (what Stripe or PayMongo charges to take your payment, passed through at cost).
• Payment processing is never refunded: the payment provider keeps its fee even when a payment is refunded.
• Before launch: if you cancel, or we refuse or can't launch your campaign, before it goes live, you get everything back except the payment processing cost (ad budget, management fee and any VAT).
• After launch: only the ad budget that wasn't spent is refunded (with any VAT charged on that budget). The management fee and the payment processing cost are not refunded. The refund is made automatically when the campaign ends.
• Spend billed by Meta or Google is not refundable. That includes spend in the last 24 hours after a campaign is stopped, because the platforms can keep billing for up to 24 hours. We work out the refund from the platforms' final figures after that window.
• Refunds go to the original payment method: card refunds through Stripe (Rundzee, LLC), and GCash, Maya, GrabPay or card refunds through PayMongo (Poseidon Distribution OPC). E-wallets accept refunds only for a limited time after payment; after that, we refund by bank transfer.
• To stop a running campaign early, email support@tunsource.com. We stop it and refund the unspent ad budget as above.

Campaigns in your own connected ad account

• For a campaign that runs in your own connected ad account, the ad budget is billed by the platform (Google, Meta, TikTok, LinkedIn or Pinterest) to your own payment method. We never charge or hold that budget, so refunds of ad spend are between you and the platform.
• You pay Tunsource only the campaign fee and the payment processing cost, before launch. Payment processing is never refunded.
• Before launch: if you cancel before paying, nothing is charged. If a paid campaign is cancelled or can't be launched, we refund the fee (and any VAT on it) except the payment processing cost. Email support@tunsource.com if it hasn't happened automatically.
• After launch: the fee is not refunded, including when you pause, end or disconnect the campaign early.

The 14-day first-purchase refund above covers plans. It doesn't cover ad budget that has already been spent or campaign fees.

Everything else

Outside the first-purchase refund and the managed-campaign rules above, payments are not refundable, including for unused campaigns or images or the rest of a billing period. You can cancel a card subscription anytime to stop future renewals, and keep your plan until the end of the period you paid for. Philippine passes are prepaid and never charged automatically, so there is nothing to cancel: before a pass ends we send you a reminder with a one-click renewal link (you can turn these reminders off on your account page), and nothing is charged unless you pay it.

If we charge you by mistake or the service is unavailable for a long time because of a fault on our side, contact us and we will put it right.

This policy doesn't take away any refund rights you have under the consumer law of the country where you live.